Freight Information

Delivery Information

Volkswagen Shop merchandise is dispatched from Melbourne, Australia. Once your order has been packed and dispatched, please allow 7 working days delivery within Australia and 21 working days delivery overseas, depending on the destination.

Delivery Charges

Please note freight costs apply to selected orders and will be added to your shopping cart on checkout.

We require a physical delivery address to ensure prompt dispatch and delivery of your order. If you provide us with Post Office Box details, we may contact you to arrange an alternate delivery destination. This is due to the size of packaging as well as the need for a signature on delivery.

Australian Delivery

• 1KG & under: AUD $9.90
• 2KG - 4kg: AUD $13.95
• 4KG - 10kg AUD $20.90
• 11KG - 20kg: AUD $30.80
• 21KG - 30kg: AUD $40.70
• 30KG PLUS: Contact Us

[Prices include GST]

International Delivery

• 1kg or less AUD $19.90
• 1.01kg or more will be charged a base rate of AUD $19.90 with an additional AUD $4.00 per half kilo.

[Prices include GST]

Please note that a signature is required on delivery in most cases. Please ensure you or someone else is home to sign for your parcel. Alternatively, please enter a business address for daytime delivery.

If our freight carrier is unsuccessful in delivering to you on more than one occasion, the package may be returned to our warehouse in Melbourne, Australia. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge will need to be applied prior to dispatch.

Delivery deadlines are indicated as accurately as possible. We are not responsible for delivery delays following the dispatch of your order which are due to a country's customs (export/import) clearance requirements. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 21 days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you maybe refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you).

Please note we are currently experiencing some delivery delays to USA where some orders are taking up to an extra week to be delivered by our freight carriers.

For any assistance with delivery information for the Volkswagen Shop please contact us at volkswagen@tpf.com.au or 1800 000 779 (Within Australia only)