Returns
& Exchanges
How do I return an item?
To return an item please include the delivery note / invoice that you
received with your parcel and outline the reason for the return. Send
the returned item to the address which appears at the top of the
delivery note / invoice, (75 High St, Prahran, VIC 3181). Goods must be
returned within 14 days of order date - unworn & unwashed. All products
returned will be inspected to ensure the product is refundable. Once approved
for return we will credit your original method of payment, excluding
the delivery fee. The delivery fee will be credited if the product delivered is faulty, or does not match what you have ordered.
How can I exchange a product?
If you would like to exchange a size or style please follow the same
instructions as above. Please make sure your name, address, phone number
& instructions are clearly indicated. If an exchange is not available,
a customer service team member will be in contact with you to discuss alternatives.
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All goods must be returned in the condition they
were received in, including the original packaging, i.e. polybags
or boxes. Please note goods will be returned to you if not received
in an acceptable refundable / exchangeable condition as outlined above.
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No goods will be accepted outside the 14 days of
purchase without authorisation or proof of purchase.
Privacy
The Promotions Factory respects the confidentiality of your personal information, and will never sell or share your details with external companies.
Financial information entered at time of order placement, is never stored to minimise risk of credit card fraud. Contact and delivery information is stored to facilitate order delivery and tracking.
If you require further information or assistance with any aspect of this website, please email volkswagen@tpf.com.au or Freecall 1800 000 779.
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